Accessibility Statement

This accessibility statement applies to the East Midlands Shared Services website http://emss.org.uk.

This website is run by East Midlands Shared Services. We want as many people as possible to be able to use this website.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some elements don’t have sufficient colour contrast which can make them difficult to read for users with low vision, for example some buttons.
  • Links are not always descriptive so might not make sense out of context. There are also empty, redundant, duplicate links, and links that aren’t always uniquely named.
  • Some text appears to be a heading but isn’t a heading style.
  • The order elements are read out or displayed isn’t always logical.
  • Some forms don’t have a form label which might affect people using a screen reader or anyone needing form labels.
  • There are no page regions defining the areas of the page and no skip to content option when navigating with a keyboard.
  • Some meta data might affect zooming.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Log a ticket via our EMSS Support Portal

call 03030222

We’ll consider your request and aim to respond within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Technology & Innovation team:

Log a ticket via our EMSS Support Portal (select ‘Technology & Innovation’ under the service)

call 03030222

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Our reception has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. We also use Relay UK, a free app from BT which can help people with hearing and speech difficulties to communicate over the phone.

Our phone number is 0300 3030 222

Technical information about this website’s accessibility

East Midlands Shared Services and its partner Councils, Nottingham City Council and Leicestershire County Council, are committed to making our websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some elements don’t have sufficient colour contrastwhich can make them difficult to read for users with low vision, for example some buttons. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).
  • Links are not always descriptive so might not make sense out of context. There are also empty, redundant, duplicate links, and links that aren’t always uniquely named. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context)
  • Some text appears to be a heading but isn’t a heading style. This fails WCAG 2.1 success criterion 4.6 Headings and Labels.
  • The order elements are read out or displayed isn’t always logical. This fails WCAG 2.1 success criterion 1.3.2 Meaningful Sequence.
  • Some forms don’t have a form label which might affect people using a screen reader or anyone needing form labels. This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions (Level A)
  • There are no page regions defining the areas of the page and no skip to content option when navigating with a keyboard. This fails WCAG 2.1 success criterion 2.4.1 Bypass Blocks.
  • Some meta data might affect zooming. This fails WCAG 2.1 success criterion 1.4.4 resize text.
  • The website editors and website developer are working to resolve these issues by mid 2022.
  • Some of our PDFs and Word documents aren’t accessible, for example, they may not be structured so they’re accessible to a screen reader.
  • We are working to replace these documents with accessible versions and any new PDFs or Word documents we publish, will meet accessibility standards.

What we’re doing to improve accessibility

We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will work with our developer to make improvements.

Preparation of this accessibility statement

This statement was prepared on 25 November 2021.

This website was last tested on 7 October 2021. We did our own testing using the Lighthouse and WAVE accessibility tools. We will also conducted manual testing exercises.

We tested a number of pages that included a wide range of functionality including promotional sliders, cards, buttons and online forms.